- If Cox receives a notice of infringement against a subscriber, it places a "strike" against the account, but does not send the notice to the subscriber.
- If Cox receives subsequent notices, strikes are placed on the account, and notice is sent to the subscriber.
- Cox takes no further action until the account has received 8 "strikes" against the account. Then the account holder is sent to a static "detention" page warning them against further infringement and instructing them to delete all infringing files and remove file sharing software. There is no real penalty and the subscriber can re-enable the account by simply clicking on the link on the web page.
- If the subscriber gets another warning notice, it is sent back to "detention," but the subscriber account can again be re-enabled easily.
- On the tenth notice, the subscriber is sent to "jail," i.e. a web page that they cannot exit. They must call Cox customer service to get their account re-enabled.
- On the eleventh notice, the subscriber is sent back to "jail," and must call Cox customer service, again.
- On the twelfth and thirteenth notices, the subscriber is sent back to "jail," and must talk to a higher level of Cox Customer service to get their service reinstated.
- On the fourteenth notice, Cox will review the account and "consider" termination, but termination is never the automatic remedy.
How Cox Communications' "Customer Safety Team" is Going to Cost it $100,000 Per Song
06/11/2020
Stephen Carlisle
No Subjects
On June 2,2020, District Judge Liam O'Grady denied various motions by Cox Communications trying to wiggle out of the $1 Billion verdict handed down in December 2019.[ref]Sony Music Entertainment et al V. Cox Communications, Inc., et al Case No. 1:18-cv-950-LO-JFA. No other citation is currently available.[/ref] These motions were Renewed Motion for Judgment as a Matter of Law and Motion for Remittitur (Reduction of Damages) or, in the Alternative, a New Trial. Cox won a partial victory in that the Judge ordered that the number of works at issue be recalculated. The bad news for Cox is that the Judge let stand the jury's award of statutory damages: $99,830.29 for each work infringed.[ref]Id. at 7[/ref]
At issue was Cox's "repeat infringer policy," a requirement for Cox to maintain "safe harbor" under the Digital Millennium Copyright Act (DMCA). This means, in theory, that an ISP must have a policy in place for terminating the account of people who routinely use the ISP service to infringe copyrights. Cox had such a policy. It simply refused to enforce it in any meaningful manner.
The team within Cox responsible for enforcing the policy was the "Cox Abuse Team" According to the Court:
"CATS implemented a graduated response to address the reported infringing activity; the graduated response involved a thirteen strike policy, or ‘13 plus' given that the customer facing action generally began at the second notice."[ref]Id. at 5[/ref]
If this sounds familiar, it's because this is the strategy that got Cox tagged for $25 million in a case brought by BMG Rights Management. Way back then, I summarized Cox's DMCA policy as follows:[ref]14 Strikes and You're Out! (Maybe): How Cox Communications Lost its DMCA Safe Harbor[/ref]
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